📌 이 취약점에 대해 확인된 사실
전부 발행처가 발표한 값입니다. 우리가 계산하거나 판단한 숫자는 하나도 없습니다.
악용 여부
심각도 (발행처 발표값)
보통5.4
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N
악용 확률 (EPSS)
0.2%
📄 원문 그대로
아래 문장은 전부 발행처가 쓴 것입니다. 번역하지 않습니다 — 보안 문서의 오역은 조치를 바꿉니다.
취약점 설명 (NVD)
OTRS does not sufficiently enforce the uniqueness of customer user identities across multiple configured CustomerUser backends. When multiple backends, such as a database and LDAP, are configured, the uniqueness check for customer user email addresses is performed only within the selected backend. As a result, an authenticated user with permission to create or modify customer users may create a customer user whose email address is already assigned to a customer user in another backend. This can result in multiple customer user records representing the same communication identity. Depending on the affected workflow and backend resolution, customer-related information or email communication may subsequently be associated with or exposed to the wrong customer user. The vulnerability does not allow unauthenticated users to create customer accounts. Exploitation requires permissions to create or modify customer users. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
참고
🧩 같은 약점 유형 — CWE-694
같은 분류의 다른 취약점입니다. 같은 실수가 제품을 가리지 않고 반복됩니다.